SHIPPING & DELIVERY

MON CHOUX The Label endeavours to provide prompt service and fulfilment of your precious timepieces and accessories.

COVID-19

Please note, due to COVID-19 safeguards, limited flight capacity, government restrictions and an increase in parcel volume at processing facilities, there may be shipping delays. Rest assured, your order will get to you. 
For up to date information on current domestic and international shipping speeds please visit the Australia Post website.
 
DISPATCH
By processing your payment and completing an order with MON CHOUX The Label, you accept the following terms and conditions regarding the shipping and delivery of your order.
  • All orders are packed and shipped from Australia within 24 hours of placement, excluding weekends and public holidays.
  • Orders placed after 2pm AEDT/AEST on Monday - Friday will be shipped the following business day
  • Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are beyond our control once your package has been submitted for shipping 
 
SHIPPING
AUSTRALIA

Orders under $149 (AUD) - $10 Flat rate shipping at checkout (Domestic Parcel Post)

$15 Flat rate shipping at checkout (Domestic Express Post)

Orders over $150 (AUD) FREE SHIPPING (Domestic Parcel Post)

2 - 7 business days *COVID-19 delays may occur  

1 - 3 business days *COVID-19 delays may occur 

1 - 3 business days *COVID-19 delays may occur 
NEW ZEALAND

Orders under $149 (AUD) - $30 Flat rate shipping at checkout (Standard International Tracked)

Orders over $150 (AUD) FREE SHIPPING (Standard International Tracked)

9 - 15 business days *COVID-19 delays may occur 

9 - 15 business days *COVID-19 delays may occur  
CHINA

Orders under $149 (AUD) - $30 Flat rate shipping at checkout (Standard International Tracked)

Orders over $150 (AUD) FREE SHIPPING (Standard International Tracked)

12 - 21 business days *COVID-19 delays may occur 

12 - 21 business days *COVID-19 delays may occur  
UNITED KINGDOM 

 Orders under $149 (AUD) - $30 Flat rate shipping at checkout (Standard International Tracked)

Orders over $150 (AUD) FREE SHIPPING (Standard International Tracked)

9 - 25 business days *COVID-19 delays may occur 

9 - 25 business days *COVID-19 delays may occur  

USA & REST OF WORLD

Orders under $149 (AUD) - $30 Flat rate shipping at checkout (Standard International Tracked)

Orders over $150 (AUD) FREE SHIPPING (Standard International Tracked)

15 - 25 business days *COVID-19 delays may occur 

15 - 25 business days *COVID-19 delays may occur  
 
ORDER TRACKING
Once your order is packed and leaves our warehouse, an email/SMS will be sent to the email address entered when the order was placed.
This email will provide the tracking number and a link so you can track the progress of your order.
 
CUSTOMS, TAXES, DUTIES, AND FEES
MON CHOUX The Label is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.